March 26, 2018 at 9:05 pm I am repeat purchaser at Empire and have not professional a challenge nonetheless, won't ever do small business with them again. Ordered carpeting for 2 bedrooms to incorporate closets. Learned on working day of installation, rooms ended up calculated incorrectly (gross sales Rep Mike Kline) so installer doesn't have adequate carpeting to accomplish The task. I phoned customer service and spoke to your rep who explained to me I would have to anticipate a get in touch with back inside the following 24 company hours. I asked for any supervisor which soon after 15 minutes he present in Texas (Valerie) even though she was beneficial, she confident me that somebody in the nearby (Northlake) Workplace would simply call. I did get a call from Randy, who manufactured arrangements to contain the carpet for that two nd space as well as the carpet with the closet from the area they had accomplished, set up the following day. Actually the same installer agreed to return to set up it.
The 2nd toilet isn’t significantly better, lacking and sloppy grout and chalking do the job, chips on either side with the bathroom and filled with grout, chalking accustomed to fill in from wherever the bedroom foundation board ends along with the tile baseboard starts due to the unfinished work.
We understand your irritation and regret to hear this was your practical experience. We’re aware that We now have spoken for you with regard in your previously mentioned problems, in the event you carry on to wish guidance remember to Get hold of us at customersupport at empire-today.com.
I have not experienced assistance as shameful as your workforce has dished out. I are actually respectful towards your staff, hopeful and patient. It's got gotten me no where. I've requested to talk to managers innumerable moments and they'll not transfer me, put me by way of to CS voicemail or present me using a Get in touch with name or amount. I'm beside myself. You have got manufactured me into ass for the reason that I’ve kept my Element of the offer And that i’m nonetheless having to pay my every month Monthly bill for awful workmanship and product or service. My last vacation resort is to escalate this concern more. I don’t would like to convey this to outside events to solve. I just want my flooring replaced and accomplished appropriately and instantly.
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12/6/2017 Wednesday Acquired return get in touch with I used to be advised by the rep Justin that he's ready on my paperwork to generally be reviewed and he hasn’t gotten it back, I asked If your Division was in a similar developing he explained yes, so I said you may’t go in excess of and have them pull it and take care of it, he tells me I am not the sole client in Philly and will have to wait I reported Along with the identical difficulty he stuttered I advised him which was not satisfactory and I want my dollars credit rating again he tells me by having an Frame of mind “Very well that’s not going to Happen†I said I will notify my lawyer and get u to smalls claim courtroom.
We’ve go through your submit, and we’re unhappy to hear that the installation hasn't been completed. Remember to e-mail us at customersupport@ empire-today.
We apologize in your working experience, and assure you that we consider issues like these very seriously. We’ll be more reviewing your issues and may be in contact along with you quickly.
!! My property were packed up As well as in a shambles for three weeks and tbeyt have booked me out in their program right until Thursday ….. and MY CARPET IS IN!!! They may be caring for “put in nect working day custometd Above ME!!!! I happen to be wanting to get my carpey put in tomorrow…its a joke to them…now they’re booked solid til Thursfay….why can’t they son out an out of doors crew and acquire it DONE!!!!
For being trustworthy along with you, at this point, I feel the best Resolution could be for Empire-Today to come to our property, eliminate all of the carpet and pads that you've got installed. My explanations are this: Â
Sir, I desired more info to generate today with reference to essentially the most depressing working experience We have now experienced with your organization. Once i 1st contacted empire, I used to be acquiring website some estimates. Once the profits guide came to my home on the desired working day, he was only regular. He did not clarify to me about hardwood flooring on stairs and risers. When my spouse spoke with him a couple of days later on to get the credit history application with Wells Fargo we wanted to increase a front room with hardwood, considering the fact that his cost to the stairs was extremely fair.
We’re sorry to listen to that you simply’re unhappy, and sincerely regret the inconvenience. We’ve located your account, and we’ll be in connection with you shortly.
Spoke with some Girl who at first refused to offer assistance and then said will pay for half but soon after getting Skilled plumbers test it out floor is WARPED, soaked throughout so this leak has actually been going on a very long time.
?? .Now I'm advised once more I will hear from them in 24 several hours, as I happen to be told right before, so I am feeling I am just being lied to and you've got no intention of repairing this issue, ,In that case just convey to ,me that you're going to not correct this. ,I am pretty displeased.